Timetable/Work Plan

To wholly fulfill the duties of providing professional collection services for your business, the work actions listed below are necessary to effectively and efficiently provide the service you should expect.

• Accounts are entered into the system immediately upon receipt.
• Accounts are immediately scrubbed, in-house, for National Change of Address (NCOA).
• Accounts are also scrubbed in-house for bankruptcy and/or deceased.
• Hits with bankruptcy or deceased are immediately closed for return.
• The first letter is then sent out on day one provided accounts are received before 12pm CST. Initial letters for accounts received after 12pm CST will go out the next business day.
• Day two, accounts are assigned a call strategy and sent to the collection department to be worked.
• Continual Power Queue campaigns, skip tracing, inbound/outbound calls, and general collections work are performed from day two to close and return of accounts.
• Simultaneously, letters are sent on an automated letter series on days 31, 60, 90, 120, and 150.
• Progress reporting will happen according to your requirements.
• AvanteUSA will be happy to provide progress reporting at anytime.