Precision and Professionalism: AvanteUSA’s Methodical Approach to Debt Recovery
SERVICES
AvanteUSA provides professional and expedient collection services of delinquent accounts by enforcing a strict Power Queue campaign, expeditious skip-tracing services, and weekly meetings with management and staff. We also maintain weekly monitoring of statistical reports to ensure the quality of our collections.
It is of the utmost importance that your customers be treated with professional courtesy, tact, integrity, and honesty at all times. Our staff understands that we can be viewed as an extension of your business when contacting your customers to resolve any debt owed. To insure our service standards remain consistent with that of our clients, a full-time in-house trainer will continually work with our staff while randomly monitoring them for quality assurance and courtesy throughout the dialogue; addressing issues, if any, as they arise. AvanteUSA thoroughly monitors the number of calls made, computer activity, number of accounts worked through skip-tracing, fees collected, promises made, promises kept, PPA’s (partial payment arrangements) made, PPA’s kept, and additional information necessary to improve the efforts of our staff.
Our services are also enhanced by identifying a dedicated collection management team to oversee all accounts for each individual client. This aids in greater consistency with the training of new collection personnel assigned to the account, understanding of sensitivity issues, if any, and stream lining communications.
Our work design has performance measures to monitor the performance of our Debt Collection Services. AvanteUSA uses concrete, quantifiable, and measurable goals to help manage progress toward the collection of debt (the long-term outcome and purpose of our services). Reports measure results monthly based on bi-annual performance measures. The targets established are aggressive and exemplify a strong management commitment towards our continued success and improvement. Some, but not all of the reports, include:
Providing the level of service and activity necessary to enhance collection efforts, AvanteUSA can fully integrate our systems with most clients to allow for business to be done in an automated fashion. AvanteUSA is fully automated with most of our current clients. This automation includes, but is not limited to, new business placed, payments and transactions in both directions, status code updates, collection activity, and close and return information.
If AvanteUSA becomes aware of a consumer’s bankruptcy, we notify you immediately. All bankruptcy notices and court documents will be forwarded as well. AvanteUSA will return any bankruptcy account immediatley and no fees wil be due for bankrupt cases.
In closing, AvanteUSA will continually adapt our procedures as needed to develop a work plan and strategy to better serve your business in a competitive manner going forward.
